Order Placement & Process
Classic 9 Leather shop ("we" and "us") is the operator of https://www.classic9leathershop.com. By placing an order through this website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
- You will notice at checkout that you
do not select a shipping method or enter payment information but submit your
order as a PO. The shipping systems allowed to us do not have the ability to
accurately predict shipping on recovered parts due to their large and awkward sizes of many of our parts. As
such, once an order is placed, we will get an accurate shipping quote for the
order and add it to the PO and issue a bill from there. The only payment option you'll have is submitting a PO. We also work under a 50% deposit system for orders over $1,000, and this helps facilitate that. Simple orders (hardware, hoodliners, etc.) will be processed within 1 business day.
A bill for the entire amount or 50% deposit will be emailed to the email you made your account with once any questions or details have been worked out.This also allows us to tackle issues in color/materials if present. Unless otherwise stated, this process should be completed within 1 business day of the order, sometimes 2 if its a larger order with more details to hit. Once it is confirmed to be acceptable, we will issue you a bill for full payment or 50% deposit, depending on order, via your e-mail from which you can pay with a card or PayPal, or you can call and give us information.
Calling in orders does not work well, with only one person available answering the phones while juggling other responsibilities (we are a small operation), it can be difficult to have that time.
Shipping in Cores – As we need core parts to recover from you, for the most part customers will have to ship them into us. Please refrain from shipping parts till you have a PO # or at very least a Quote #, which we need you to include in/on the box in some way. Easiest is to print out the order and include it in the box. There are helpful tips for packaging in our Shipping FAQs at the bottom of our page.
Deposits – On orders over $1,000, we go with a 50% deposit (does not include shipping cost) and the rest due prior to shipping. As stated above, we will send an invoice for the deposit amount when the order is approved.
Pricing – Our prices are non-negotiable. However, we do try to help out with larger orders when possible. When thinking about ordering materials, frequency we use specific materials, and relation to other jobs we have in the shop, we might be able to help reduce prices a bit, but any reductions in price or add-ins are at our discrepancy.
- Product Availability Status –
Upholstery Goods - By the nature of our field, many of our products are made to order. This means we need to order materials, receive them, draw out patterns, cut and sew covers, and install them when necessary, before we can ship. That and working them into a queue of all the other jobs open. This all ends up in a 3-4 week lead time for covers, and a 4-6 week lead time for covered parts. These are our general lead times. Sometimes things get through quicker by chance, and sometimes there are delays that prevent them from getting done as quickly as possible. We will verify these lead times to the best of our ability when we are verifying a PO placed.
There is no, “expediting,” of orders.
Non-Upholstery - If you are trying to buy hardware, hood liners, etc. and do not want to wait for us to get back to you, our Ebay store is the best place to get them from: https://www.ebay.com/usr/hofdesigns?_trksid=p2047675.l2559
- Taxes -
Due to tax laws, we only charge sales tax on orders within the state of Michigan.
- Payment Methods -
We accept Visa, MasterCard, Discover, American Express, payment through Stripe and PayPal portals, and PayPal payments. For your protection, we screen orders for potential fraud. Please ensure that your billing address matches that of your payment method to avoid delays in order processing.
- Discounts & Promotions -
When redeeming Promotion, Discount, or Coupon Codes during checkout, please note that only one promotion code can be used per order. Promotion, Discount or Coupon Codes cannot be used towards the purchase of Gift Certificates.
Always ensure you add the coupon code when prompted to avoid disappointment, because coupon codes cannot be added retrospectively.
- Order Status -
To check the status of you order, either Log-in to your account, or send an email to [email protected]. We are trying to keep this system updated as well as possible so that it is always available to you. Please refrain from calling/emailing just to ask the status of your order if possible. Keeping a system updated for all customers is quite a bit of work, but also helps organization on our end, as well as keeping customers updated. It is a bit distant, but in preventing the need to call and relay information, we can better allocate our manpower and time.
Processing Statuses -
Pending - Your order has been submitted as a PO to be reviewed. Expected lead time will be verified, and shipping will be added to the order. You should receive and email at this time, and once the customer verifies, an invoice will be sent.
Payment Pending – This means a bill has been issued. Check your email and follow the link, or visit you account on the website, from which you should be able to pay.
Processing – Once paid the order will automatically change to “Processing.” This will be changed appropriately according to the next two options.
Material Ordered – If required, an order for material needed to complete your order has been placed.
Cutting – Material is being cut for your order. This will change from “Material Ordered,” once the material arrives. Orders will go straight to “Cutting,” if we have material on hand.
Sewing – Material has been cut and is now in the queue to be sewn. Often parts spend a good deal of time here, as there is one main sewer for our operation. Do not be alarmed though, if you are only getting covers, if it’s almost at the end of you lead time and it’s still here, as this is the last step for those type of orders.
Installing – Your covers are set to be installed on parts. This will be the final step of an order if applicable.
Shipping – This means the parts are finished and being drop off in the shipping area. Often the order will skip from installing/sewing straight to Complete, as many orders go out the day they are finished.
- If a final payment is required, we will try and get it to you as soon as we know it is finished, usually in the installing or shipping phase.
Complete Statuses –
Complete - This means the order has been completely paid for and either shipped or picked up.
Other Statuses –
Closed – the order has been cancelled and fully refunded for whatever reason.
Canceled – The order has been canceled for whatever reason.
On Hold – The order has been put on hold either due to the customer request or an issue on our end. We will rarely use this and will probably have already discussed with you before we put it into this status.
Payment Review – This will happen when either PayPal or Stripe detect misinformation or possible fraud. We will help get this sorted out as soon as possible but we might need your assistance in doing so.
- Changes & Cancellations -
Shipping Changes - For change of delivery address requests, we can change the address at any time before the order has been dispatched. Please be as prompt as possible though, as things can often go from in process to shipped within a day or two.
Order Changes - We may be able to change or cancel an order if your order still shows as a "Processing" status. For the most part, we order materials once a week (though not exclusively). We will work with you as best as possible, but on custom or obscure-colored materials/fabrics we cannot use later, there will be additional charges if you choose to switch material after we have ordered. Similarly, if your order status says anything other than "Processing", it may be subject to the same material fees as above per conditions, as well as lost labor fees. An edited invoice will be filed to adjust total payment appropriately.
Cancellations – Cancelling an order will also be subject to material and lost labor fees as applicable.
- Privacy & Security -
We take your privacy very seriously. We will never rent or sell your information to any third parties, we only use the information we collect from you to convey your order information, or to send you catalogs and emails at your request. Read More
- Locals or “In the area soon?” -
We do not allow pickups on non-upholstered parts or upholstery covers. You can drop off and pickup cars that we are working on in our shop (obviously) or parts we are going to be installing covers on. Please be mindful in this case, as our shop is not an exhibit. We know it is interesting and fun to see the shop, cars, and process, but we are fighting to stay on schedule with our customers’ orders. No visiting just for the sake of visiting. Sorry.
Call at least 24 hours ahead of when
you want to drop off. We will get a hold of you when you order is nearing completion.
Any unscheduled drop-ins will be turned away.
We are located at:
2801 South Beech Daly
Dearborn Heights, MI, 48125