Classic 9 Leather Shop ("we" and "us") is the operator of https://www.classic9leathershop.com. By placing an order through this website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund. Upholstered goods are all made to order and are subject to the longest estimated lead time in your cart.
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be calculated after a PO has been submitted by a customer. This price will be the final price for shipping cost to the customer. For freight or bus shipments, we will contact you with a shipping quote.
Transit Time Domestically - In general, domestic shipments are in transit for 2 - 7 days, while freight shipping times vary.
Transit time Internationally - Generally, orders shipped internationally are in transit for 4 - 22 days. This varies greatly depending on the courier you have selected. We can offer a more specific estimate when you are choosing your courier at checkout.
Dispatch Time - Orders of parts or in stock items are usually dispatched within 2 business days of payment of order. Upholstered items are shipped upon completion, based on the estimated lead time of your cart. Our shop operates on Monday - Friday during standard business hours, except on national holidays at which time we will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change of Delivery Address - For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
P.O. Box Shipping - Classic 9 Leather shop will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
Military Address Shipping - We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
Delivery Time Exceeded - If delivery time has exceeded the forecasted time, please contact us so that we can look into it.
Tracking Notifications - Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit - If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Import duties and taxes for international shipments may be liable to be paid upon arrival in destination country. This varies by country, and Classic 9 Leather Shop encourage you to be aware of these potential costs before placing an order with us. If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Classic 9 Leather Shop at the customers expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping and applicable restocking fees (See Return/Refund Policy). The cost of the initial shipping will not be refunded.
We will not mislabel goods for the sake of cheaper import duties/taxes. Please do not ask.
Insurance Amount - Parcels are insured for loss and damage up to the value as stated by the courier. We insure all shipments at their real value. If you ask us to insure for less, or choose not to insure, the liability for lost/stolen/damaged goods is no longer on us.
Process for parcel damaged in-transit - We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Process for parcel lost in-transit - We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.