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Return & Refund Policy
Classic 9 Leather shop ("we" and "us") is the operator of https://www.classic9leathershop.com. By placing an order through this website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
- Upholstery Goods -
Incorrectly Ordered/Unwanted/Unused Goods - Due to the made-to-order nature of the business and extensive OEM variations, all returns are subject to a 30% restocking fee. There is no telling when they will be needed, if ever. Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
Custom Goods - Custom goods, such as those using custom leather matches, custom stitch or binding colors, embroidery, non-OEM materials, etc. are non-refundable.
Defects/Issues with Goods - If the issue has to do with our craftsmanship, we will do everything possible to fix the issue. Whether custom or OEM, a full refund or replacement with return of the part is available to you. Return shipping charges will be paid or reimbursed by us. We strongly recommend that you use a trackable method to mail your return.
- Other Goods -
If you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit within 30 days of the date you received your package. After 30 days there will be a 15% restocking fee. Please see below for more information on our return policy.
- Returns -
All returns must be postmarked within 30 days of receiving the products. All returned items must be in be in new and unused condition.
- Return Process -
To return an item, please email [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Classic 9 Leather Shop
Attn: Returns
2801 South Beech Daly
Dearborn Heights, MI 48125, US
RMA #
If order was picked up at our shop, please contact us and we will work with you on a course of action.
- Refunds -
After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 5 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
- Exceptions -
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
If we find any damage on your returns, we will contact you through email or by phone to discuss.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
These Terms of Use constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Hof Designs, LLC., doing business as Classic 9 Leather Shop ("Classic 9 Leather Shop", “we”, “us”, or “our”), concerning your access to and use of the http://www.classic9leathershop.com website as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected there to (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms of Use. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS OF USE, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.
